We understand that your privacy and the security of your personal information is extremely important. We are committed to protecting your privacy and personal data when you visit our website, provide your details to purchase services from us or interact with us in any way. We want to ensure that we respect your privacy in everything we do. 

This Privacy Notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through the website when you purchase any goods and/or services.

This Privacy Notice also explain your rights in relation to the personal data we hold about you and how you can exercise your rights or register a complaint.
 

About Us 

Elizabeth McCormick trading as Liz MCormick Canine Therapy  

4 Featherwood Avenue 

Newcastle upon Tyne

NE15 6AZ

Telephone number: 07891865972

Email address of Data Protection Officer: liz@lmcaninetherapy.co.uk
  

Personal Data we collect

We will only use information given at the time of booking our services or when making an enquiry by whatever means is collected lawfully and in accordance with the UK General Data Protection Regulation (UK GDPR).

We only collect information required to provide services to our customers. 

We currently collect and process the following personal information: 

1. Identity data such as first name and last name.
2. Contact Data such as the data we use to contact you including your billing address, delivery address, email address and telephone number.
3. Information required for service delivery such as veterinary name and address. 
4. Financial Data such as the data we use to process your payments for services, including details to set up a direct debit.
5. Transaction Data such as details of services you have purchased from us.
6. Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

You are under no obligation to provide any information but if you do not then it might be impossible to provide our services to you. In some cases, we have a legal obligation to collect your personal data. 

How we obtain and use personal data

Most of the personal information we process was provided directly by you in one of the following ways: 

1. By using this website.
2. By corresponding with us via this website.
3. By corresponding with us by post, telephone, email or otherwise. 
4. To respond to enquiries or correspondence. 
5. By agreeing to receive marketing emails from us. 

Legal Basis for processing personal data 

Our legal basis for collecting and using the personal information described in this Privacy Notice will depend on the type of personal information and the specific context in which we collect it.  

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you. 

We always process personal data legally as required by legislation. The different legal bases we rely on are: 

1. Consent: You gave permission to process the data for a specific purpose. Consent can be removed at any time by contacting our Data Protection Officer. 
2. Legitimate Interests: The processing is necessary to provide our legal services and advice to our customers. 
3. Performance of a Contract: We must process personal data in order to meet our contractual obligations to you as a customer. 
4. Vital Interests: In an emergency we might provide personal data to save someone’s life.  
5. Legal Obligation: We are required to process your personal data by law.  
6. Public Interest: To carry out a task in the public interest.

What we do with the information

We use personal data in the following ways:  

1. To register you as a new customer.
2. To provide estimates for our services.
3. To process and deliver services.
4. To collect and recover money owed to us in respect of services provided.
5. To personalise your browsing experience and monitor trends on our website (please see our Cookie Policy). 
6. To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about. 
7. To provide information legally required by law or to fulfil a contract. 

Who we share your personal information with

We do not share information with third parties unless you have given your permission and we have notified you.

We do not transfer personal data outside of the EEA and if such a transfer might become necessary, we will ensure that standard contractual clauses or other safeguarding measures are used and that you are aware of this transfer.

Cookie Policy

We use cookies on our website including non-essential cookies. You can decline non-essential cookies. Cookies are small files normally consisting of letters and numbers which stores information on the user’s device. They are used in numerous ways, such as to analyse visitor traffic to our website through Google Analytics and to help the website load faster to provide an enhanced browsing experience. 

How we store your information 

Your information is securely stored on password encrypted hardware and in secure filing cabinets. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In most cases, our retention period will come to an end when we are no longer legally required to keep your data. We review personal data we hold at least every two years to establish if it is still necessary for us to store and that the information we hold is accurate. In some cases, we are required to keep personal data for longer to comply with our legal obligations. When we no longer need your personal data or have a legal obligation to store the data, we will dispose of your information by deleting it from all our systems and securely disposing of paper files. 

Please contact our Data Protection Officer for more information on our Retention Policy. 

Your data protection rights

Under data protection law, you have rights including: 

1. Your right of access - You have the right to ask us for copies of your personal information.  
2. Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  
3. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  
4. Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.  
5. Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances. 
6. Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 
7. Rights in relation to automated decision making and profiling. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. In some cases, we will require you to provide proof of your identity through a driver’s licence or passport. 

Please contact our Data Protection Officer if you want to exercise any of your rights. 

How to complain

In the first instance please send complaints to our Data Protection Officer. If you are not happy with the response you received or how we used your data, please send your complaint to the Information Commissioner’s Office.  

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

www.ico.org.uk  

This Privacy Notice will change from time to time as we develop the range of goods and services on the website. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Notice. When this Privacy Notice changes, we will place an updated version on this page.

Last updated February 2025.